Warranty

Kanak Jewels Warranty Policy

At Kanak Jewels, we take pride in the quality and craftsmanship of our intimate jewelry. Each piece is meticulously designed and created to provide you with both beauty and durability. We offer a comprehensive warranty policy tailored to the specific needs of each product, as detailed on its product page.

General Warranty Guidelines

Warranty Coverage:

  • The warranty period for each product is defined on its respective product page, either in the image, description, or any other part of the page.
  • Our warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period.

Warranty Period:

  • The warranty period begins from the date of purchase.
  • The duration of the warranty and specific coverage may differ based on the promises made during the purchase. Any variations will be communicated at the time of purchase and take precedence over general guidelines.

Exclusions:

  • The warranty does not cover damage caused by accident, misuse, abuse, alteration, or unauthorized repair.
  • Normal wear and tear, including scratches, dents, and changes in appearance over time, are not covered by the warranty.
  • Loss or theft of the jewelry is not covered.

Proof of Purchase:

  • A valid proof of purchase, such as a receipt or order confirmation, is required to claim warranty service.

Warranty Process

Initiating a Warranty Claim:

  • If you believe your product has a manufacturing defect and is within the warranty period, please contact our customer service team at Care@kanakjewels.in or call us at 9653252203.
  • Provide your proof of purchase, details of the issue, and any specific terms promised during the purchase.

Inspection and Evaluation:

  • Upon receiving your claim, we will evaluate the issue and determine if it is covered under the warranty.
  • You may be required to send the product to us for further inspection.

Repair or Replacement:

  • If the product is found to have a manufacturing defect, we will, at our discretion, repair or replace the product free of charge.
  • If the exact product is no longer available, a product of equal value will be provided as a replacement.

Return Shipping:

  • Customers are responsible for returning the product to our company address for inspection and evaluation. Please ensure the product is securely packaged to avoid damage during transit.

Product-Specific Warranty Details

  • Warranty claims and conditions may vary based on the terms promised at the time of purchase. Any such variations will override the general policy outlined here.
  • Please refer to the individual product pages or specific communication during purchase for additional details.

For further assistance, feel free to reach out to us at Care@kanakjewels.in or call 9653252203.

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