Refund and Cancellation

Kanak Jewels Cancellation and Refund Policy

At Kanak Jewels, we prioritize providing quality products and exceptional service. Please review our cancellation and refund policy for clarity on the terms and conditions.

Cancellation Policy

  • No Cancellation Policy: Once an order is processed, cancellations are not permitted. We kindly request you to confirm all details before completing your purchase.

Refund Policy

Refund Eligibility:

  • Damaged Products:
    • If a product arrives damaged, an exchange will be arranged.
    • If a replacement product is unavailable, a refund will be processed.
  • Out-of-Stock Products:
    • If the ordered product is unavailable or out of stock, a full refund will be issued.

Non-Refundable Scenarios:

  • Refunds are not applicable for reasons other than damaged products that cannot be exchanged or out-of-stock products.
  • No refunds will be issued for orders that have been processed and delivered in good condition.

Processing Time:

  • Refunds, if applicable, will be processed within 7-10 business days after approval.
  • Refunds will be issued to the original payment method used during the purchase.

How to Claim Refunds:

  • To request a refund for a damaged product that cannot be exchanged or an out-of-stock item, please contact our customer service team:
  • Include your proof of purchase, details about the issue, and, if applicable, photographs of the damaged product.

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