FAQs

1. What is imitation jewelry?

   Imitation jewelry, also known as fashion jewelry or costume jewelry, is crafted using non-precious materials such as metals, beads, glass, and synthetic stones to resemble fine jewelry. It offers affordability without compromising on aesthetic appeal.

2. Is the jewelry at Kanak Jewels of good quality?

   Yes, at Kanak Jewels, we prioritize quality craftsmanship and use premium materials in our imitation jewelry. Each piece is carefully crafted to ensure durability and maintain its beauty over time.

3. Do you offer a warranty on your jewelry?

   We do not offer a formal warranty, but we are committed to ensuring customer satisfaction. If you encounter any issues with your purchase, please contact our customer service team for assistance.

4. How can I place an order?

   You can easily place an order through our website. Browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and select your preferred payment method.

5. What payment methods do you accept?

   We accept payments via major Indian debit cards, credit cards (Visa, MasterCard), UPI (Unified Payments Interface), and popular digital wallets such as Paytm and Google Pay. We also offer Cash on Delivery (COD) for select locations within India.

6. How long will it take to receive my order?

   Delivery times may vary depending on your location. Orders are typically processed within 1-3 business days. Once shipped, domestic orders within India usually arrive within 5-7 business days. Please note that international shipping times may vary.

7. Do you ship internationally?

   Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary. Please check our shipping information or contact us for specific details regarding international orders.

8. What if I receive a damaged or incorrect item?

   We apologize for any inconvenience caused. Please contact our customer service team within 7 days of receiving your order with details and photos of the damaged or incorrect item. We will assist you with an exchange or refund as necessary.

9. Can I return or exchange an item?

   We do not accept returns. However, if you receive a defective or damaged item, you may exchange it within 14 days of delivery. Personalized or custom-made items may not be eligible for exchange.

10. How can I contact Kanak Jewels for further assistance?

    For any inquiries, feedback, or assistance, please reach out to our customer service team via email at [customer service email] or through the contact form on our website. We are here to help and ensure your shopping experience with Kanak Jewels is seamless and enjoyable.

Feel free to contact us if you have any other questions or concerns not addressed here. We look forward to serving you!